I am Telephony solutions

Phone systems for offices and call centres, hosted or on your own premises, and linked to the systems your team already works in.

• Office phone systems

  A hosted phone system on which desk phones, softphones and mobile apps ring together.

• Everyday call handling

  Queues, IVR menus, voicemail to email, call recording and calling from a browser.

• Call-centre dialling

  Predictive and preview dialling, with inbound and outbound calls blended in the same queues.

• Supervision

  Live campaign monitoring, wallboards and agent management, with whisper and barge for coaching on live calls.

• Links into your systems

  Screen pops with two-way links into your CRM or ERP, and connections to your other systems through APIs and webhooks.

• Telephony in your own software

  Voice APIs that start, connect and control calls from your own software, with the audio streamed for recording and transcription.

• Moving across

  Help porting your existing numbers to the new system.

• Testing and upkeep

  Fully managed hosting, with monitoring, upgrades and tuning once the system is running.