I am Business process outsourcing

Outsourced teams for the work your business runs every day, delivered through BPO partners. The people are assigned to you alone, with no minimum team size, and the team grows or shrinks with the work.

• Customer support

  Inbound and outbound support by voice, email and chat, with performance reported as it happens.

• Back office and assistants

  Back-office work and virtual assistants who manage diaries, inboxes, CRM updates, travel and expenses, and research.

• Data work

  Data capture, cleaning and removal of duplicates, with recurring reports and dashboards for your leadership.

• Sales and service calls

  Outbound sales, customer onboarding with verification, query resolution and surveys.

• Collections

  Collections from the first reminder to late-stage recovery, with payment arrangements agreed and confirmed in writing.

• How a book is worked

  Each book is cleaned, traced and segmented, then worked across calls, email, SMS and chat, with legal escalation where it is needed.

• Specialised books

  Separate handling for deceased estates, accounts under debt review, liquidations, and older unpaid retail and medical accounts given a second attempt at recovery.

• Medical accounts

  Patient balances for hospitals, laboratories and specialists, with queries and rejected claims looked into first, and recovery only where it is appropriate.