Guides
Guides from IAMX for buyers in South Africa: AI voice agents and automation, Custom AI agents and copilots, Business process outsourcing.
AI voice agents and automation
AI voice agents in South Africa: what to ask before you buy, and what changes in the contact centre
How voice agents work, latency, South African languages, recording and consent law, a checklist, pilots and failure modes.
Custom AI agents and copilots
AI agents, chatbots or workflow automation in South Africa: which fits which job
What an AI agent is, how it differs from a chatbot, RPA and workflow automation, which suits which job, and how to start safely under POPIA.
Choosing an AI automation partner in South Africa: the questions to ask before you sign
What to ask an AI automation partner before you sign: who owns the work when you leave, POPIA operator terms, pilots, measures and red flags.
What AI automation costs a business in South Africa, and what drives the cost
The cost lines behind an AI agent in South Africa: build, model usage, WhatsApp and call fees, integration, upkeep and people, and how to compare quotes.
Business process outsourcing
Choosing a BPO (business process outsourcing) partner in South Africa: questions and exit terms
How to choose between BPO partners in South Africa: the questions to ask, service levels to define, the POPIA operator contract and exit terms.
In-house or outsourced in South Africa: call centre, sales and back office compared
What an in-house team costs in South Africa, how outsourcing contracts are charged, the hidden costs each way, and what happens when staff move.